Tracking Information

At Maple Postage, we want to make it easy for you to follow the progress of your order from shipment to delivery.

When Will I Receive My Tracking Number?

Most orders are processed and shipped within 1–2 business days after payment is confirmed.

Once your order has been shipped and tracking information becomes available, we will send your tracking number by email.

Please check your spam or junk folder if you do not see the shipping confirmation in your inbox.

How Do I Track My Order?

Once you receive your tracking number, you can use it to check the latest status of your shipment.

Please allow some time for tracking information to become active after your package has been handed over to the shipping carrier.

In some cases, the first tracking update may not appear immediately.

Why Hasn't My Tracking Updated?

Tracking information may occasionally remain unchanged for several business days while your package is:

Moving between carrier facilities
In transit between cities or provinces
Being transferred to a local delivery partner
Waiting for the next carrier scan
Experiencing a temporary carrier delay

This does not necessarily mean that your package has stopped moving or is lost.

If your tracking has not updated for several business days, please contact us with your order number and tracking number, and we will be happy to check the shipment for you.

Estimated Delivery Time

After shipment, most orders arrive within 3–7 business days.

Please allow up to 10 business days for remote locations or unexpected carrier delays.

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, service disruptions, or other circumstances outside our control.

Tracking Shows “Delivered” but I Can't Find My Package

If your tracking information shows “Delivered” but you cannot locate your package, please check your:

Mailbox or community mailbox
Parcel locker
Front door or other safe delivery location
Household members
Nearby neighbors, when appropriate

Some carriers may deliver packages to a community mailbox or parcel locker, so please check for any parcel compartment key or delivery notice as well.

If you still cannot locate your package, please contact us with your order number and tracking number so we can review the available delivery information and assist you.

My Package Is Delayed

Occasional shipping delays may occur due to weather, holidays, high shipping volumes, carrier disruptions, remote delivery locations, or transfers between delivery partners.

If your package has exceeded the expected delivery timeframe, please contact our customer service team. We will review the available tracking information and help you with the next steps.

Need Help With Your Shipment?

If you have questions about your tracking information or delivery, please contact us:

Maple Postage

Primary Email: MaplePostage@outlook.com
Alternative Email: support@maplepostage.com

Our customer service team is available Monday through Friday, excluding major holidays.

When contacting us, please include your order number and tracking number, if available, so we can assist you more efficiently.

Thank you for choosing Maple Postage!