Privacy policy

Privacy Policy

Last Updated: August 31, 2026

At Maple Postage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number, when provided
  • Order and transaction information
  • Information you provide when contacting our customer service team

When you visit or use our website, certain information may also be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Referring pages or websites
  • Website interactions
  • General website usage information

We use this information to operate our website, process orders, provide customer service, maintain security, understand website performance, and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process and confirm payments and transactions
  • Arrange shipping and delivery
  • Provide order, shipping, tracking, and delivery updates
  • Communicate with you about your order
  • Respond to customer service inquiries
  • Process returns, refunds, or replacements
  • Maintain and improve our website and services
  • Understand how customers use our website
  • Measure the performance of our advertising and marketing
  • Detect and help prevent fraud, abuse, and unauthorized transactions
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements

We use personal information for appropriate business purposes and as otherwise permitted or required by applicable law.

3. Email Communications

We may use your email address to send communications related to your purchase or interactions with Maple Postage, including:

  • Order confirmations
  • Payment-related notifications
  • Shipping confirmations
  • Tracking information
  • Delivery updates
  • Customer service communications
  • Return, refund, or replacement information
  • Other important order-related notices

If you have agreed to receive promotional communications, we may also send you information about products, special offers, promotions, or other Maple Postage updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related communications regarding your orders.

4. Payment Information

For your convenience, we accept payments through PayPal and major credit and debit cards processed through Stripe.

Payment transactions are processed through the applicable payment provider's systems. Maple Postage does not directly store your complete credit or debit card information on our website.

Payment providers may collect and process information related to your payment and transaction in accordance with their own privacy policies and terms.

5. How We Share Information

We do not sell or rent your personal information.

We may share personal information with third-party service providers when reasonably necessary to operate our business, process your order, or provide services to you.

These service providers may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising and marketing platforms
  • Email and communication service providers
  • Customer service and operational service providers
  • Fraud prevention and security service providers

We provide these parties with information reasonably necessary for them to perform their services.

We may also disclose personal information when required or permitted by applicable law, legal process, or government request, or when reasonably necessary to protect our customers, rights, property, website, or business.

6. Shipping and Delivery Information

To process and deliver your order, we may provide necessary information to shipping carriers and delivery partners, including your:

  • Name
  • Shipping address
  • Phone number or email address, when necessary for delivery
  • Other information reasonably required to process and complete delivery

Shipping and delivery providers may process this information in accordance with their own privacy practices and applicable laws.

7. Cookies and Similar Technologies

Our website uses cookies, pixels, and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, understand how visitors use our website, measure advertising performance, and improve our services.

These technologies may collect information such as:

  • IP address
  • Browser type
  • Device type and device information
  • Pages viewed
  • Referring pages or websites
  • Website interactions
  • Approximate location derived from IP address
  • Advertising and conversion information
  • Other website usage information

We may use both essential and non-essential cookies.

Where required by applicable law, we will request appropriate consent before using certain non-essential cookies, pixels, or similar technologies.

You may be able to manage or disable cookies through your browser settings or through any cookie preference options made available on our website.

Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.

8. Analytics, Advertising and Marketing Technologies

We use third-party analytics, advertising, and marketing technologies to help us understand website activity, measure advertising effectiveness, improve our website, and communicate with customers.

These services may include:

Meta Pixel

We may use Meta Pixel to help us understand how visitors interact with our website, measure conversions and advertising performance, and improve the relevance and effectiveness of our advertising.

Meta may collect or receive information from our website through cookies, pixels, and similar technologies in accordance with its own privacy practices.

Google Analytics

We may use Google Analytics to understand how visitors find and use our website.

Google Analytics may collect information about website visits, pages viewed, devices, browsers, interactions, and other usage information to help us analyze website traffic and improve the customer experience.

Google Ads

We may use Google Ads and related conversion measurement technologies to measure advertising performance, understand whether advertisements result in visits or purchases, and improve the effectiveness of our advertising campaigns.

Google may use cookies and similar technologies in connection with these services.

Email Marketing and Tracking

We may use email marketing and tracking technologies to send promotional communications where permitted and to understand the performance of our email communications.

Depending on the technology used, we may receive information such as:

  • Whether an email was successfully delivered
  • Whether an email was opened
  • Whether a link in an email was clicked
  • General engagement with our email communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Third-party analytics, advertising, and marketing providers may process information in accordance with their own privacy policies and terms.

Where required by applicable law, we will obtain appropriate consent before using personal information or technologies for certain analytics, advertising, or marketing purposes.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet, electronic storage system, or security measure can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information as necessary to:

  • Fulfill and maintain records of orders
  • Provide customer service
  • Process returns, refunds, or replacements
  • Maintain transaction and accounting records
  • Resolve disputes
  • Detect or prevent fraud
  • Meet legal, regulatory, tax, accounting, or other applicable requirements

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

11. Third-Party Services and Websites

Our website may use or contain links to third-party websites and services, including payment providers, shipping providers, analytics services, advertising platforms, and other external services.

When you interact with a third-party service or leave our website, that third party's privacy policy and terms may apply.

Maple Postage is not responsible for the privacy practices, security, or content of independent third-party websites or services.

We encourage you to review the privacy policies and terms of third-party services you choose to use.

12. Children's Privacy

Our website and services are intended for individuals who are legally permitted to make online purchases.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we become aware that personal information has been collected in circumstances where parental consent or other authorization is legally required, we will take appropriate steps as required by applicable law.

13. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Unsubscribe from promotional communications
  • Ask questions about how your personal information is collected, used, or disclosed

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy-related request, please contact us using the information provided below.

For certain requests, we may need to verify your identity before we can complete the request.

14. Your Cookie and Marketing Choices

You may have several options for managing how your information is used for cookies, analytics, advertising, and marketing.

You may:

  • Adjust cookie settings through your browser
  • Use any cookie preference tools available on our website
  • Disable or limit certain browser cookies
  • Unsubscribe from promotional emails using the unsubscribe link
  • Contact us regarding your marketing preferences

Please note that certain essential cookies may be necessary for our website to function properly.

Your browser, device, Google, Meta, and other third-party services may also provide additional privacy and advertising preference controls.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the “Last Updated” date will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Maple Postage

Primary Email: MaplePostage@outlook.com
Alternative Email: support@maplepostage.com

Our customer service team is available Monday through Friday, excluding major holidays.

When contacting us regarding a privacy request, please provide enough information for us to understand and respond to your request.

Thank you for trusting Maple Postage.