Terms of service

Terms of Service

Last Updated: August 31, 2026

OVERVIEW

This website is operated by Maple Postage. Throughout the site, the terms “we,” “us,” and “our” refer to Maple Postage.

Maple Postage provides this website, including the information, products, features, tools, and services available through the site, subject to your acceptance of these Terms of Service and any other policies or notices posted on our website.

By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ONLINE STORE TERMS

By using our website, you confirm that you are legally permitted to enter into online transactions in your country or province of residence.

You may not use our website, products, or services for any unlawful or unauthorized purpose or in violation of applicable laws or regulations.

You must not introduce viruses, malware, malicious code, or other harmful technologies that could interfere with our website, systems, or services.

We reserve the right to restrict or terminate access to our website or services where reasonably necessary due to a violation of these Terms.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, limit, or cancel service or an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, payment issues, obvious pricing errors, or violations of these Terms.

You may not reproduce, copy, duplicate, sell, resell, or exploit any portion of our website, services, or content without our prior written permission, except as otherwise permitted by applicable law.

Headings in these Terms are provided for convenience only and do not affect their interpretation.

SECTION 3 – WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, occasional typographical errors, inaccuracies, omissions, or outdated information may occur.

Product descriptions, prices, availability, promotions, shipping information, and other website content may be corrected or updated when necessary.

We reserve the right to correct errors or inaccuracies and update information without prior notice, subject to applicable law.

SECTION 4 – PRICES AND PRODUCT AVAILABILITY

Product prices, promotions, and availability may change without prior notice.

We reserve the right to modify, discontinue, or limit the availability or quantity of products when reasonably necessary.

If an obvious pricing, product description, or availability error affects an order, we may contact you to resolve the issue or cancel the affected order where appropriate.

If an order is cancelled after payment has been successfully received, an appropriate refund will be issued.

SECTION 5 – PRODUCTS

Maple Postage specializes in Canadian postage stamps.

We make reasonable efforts to accurately display product names, descriptions, quantities, and images. However, product colours and appearance may vary slightly depending on your device, screen settings, or product issue.

Some products may be available only in limited quantities.

We reserve the right to reasonably limit quantities purchased per customer, household, order, or shipping address.

All products are subject to availability.

For information about returns, refunds, replacements, and our 30-day money-back guarantee, please refer to our Refund & Return Policy.

SECTION 6 – ORDERS AND CUSTOMER INFORMATION

When placing an order, you agree to provide accurate, complete, and current information.

You are responsible for reviewing your:

  • Name
  • Email address
  • Billing information
  • Shipping address
  • Products and quantities ordered

before completing your purchase.

If you discover an incorrect or incomplete shipping address, please contact us as soon as possible.

If your order has not yet been shipped, we will do our best to update the address. Once an order has been handed over to the shipping carrier, we may not be able to change or redirect the delivery address.

We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including orders involving suspected fraud, unauthorized payment, unusual purchasing activity, or other violations of these Terms.

SECTION 7 – PAYMENT

We accept payments through PayPal and major credit and debit cards processed through Stripe, subject to the availability and terms of the applicable payment provider.

Payments are processed through the applicable payment provider's systems.

By submitting an order, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

Orders are generally processed after successful payment confirmation.

Payment providers may apply their own terms, policies, security procedures, and processing requirements.

SECTION 8 – SHIPPING AND DELIVERY

Most orders are processed and shipped within 1–2 business days after payment has been successfully confirmed.

After shipment, most orders arrive within 3–7 business days.

Please allow up to 10 business days for remote delivery locations or unexpected carrier delays.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, service disruptions, address-related issues, or other circumstances beyond our reasonable control.

Tracking information will generally be provided by email when it becomes available.

Tracking information may take some time to appear or update in the carrier's system after shipment.

For additional information regarding shipping, tracking, delivery delays, and shipping addresses, please refer to our Shipping Policy.

SECTION 9 – RETURNS, REFUNDS AND REPLACEMENTS

We want our customers to have a positive shopping experience.

Eligible purchases may be covered by our 30-day money-back guarantee, subject to the conditions described in our Refund & Return Policy.

If you receive an incorrect, damaged, defective, or incomplete order, or experience a delivery issue, please contact our customer service team with your order number and relevant details.

Depending on the circumstances, we may offer an appropriate solution such as a replacement, reshipment, return, or refund.

Please contact our customer service team before returning any products. Do not send returns to a shipping warehouse or another address listed on our website unless specifically instructed to do so.

For complete information, please review our Refund & Return Policy.

SECTION 10 – SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible before the order is shipped.

Once an order has been shipped, we may not be able to modify or redirect the delivery address.

Maple Postage is not responsible for packages successfully delivered to an incorrect address provided by the customer.

If a package is returned or cannot be delivered because of an incorrect or incomplete address, please contact us so we can review the available options.

SECTION 11 – THIRD-PARTY SERVICES

Our website may use third-party services, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and technology providers
  • Analytics services
  • Advertising and marketing platforms
  • Email communication providers
  • Other operational service providers

Third-party providers may have their own terms, policies, and privacy practices.

Services provided directly by independent third parties are subject to their applicable terms and policies.

Please refer to our Privacy Policy for additional information about how personal information may be shared with service providers.

SECTION 12 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links may be provided for convenience and do not necessarily mean that Maple Postage controls or endorses the third-party website or service.

We are not responsible for the content, privacy practices, security, or services of independent third-party websites.

We encourage you to review the applicable terms and privacy policies before using third-party services.

SECTION 13 – CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit comments, feedback, suggestions, reviews, or other materials to us, you agree that we may use that feedback for legitimate business purposes, including improving our products, services, and customer experience.

You agree not to submit content that is unlawful, threatening, defamatory, abusive, obscene, deceptive, or otherwise inappropriate, or that infringes the rights of another person or entity.

We do not guarantee that voluntarily submitted feedback will remain confidential unless required by applicable law or agreed to by us.

SECTION 14 – PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information, including information associated with orders, payments, shipping, website analytics, advertising, and marketing communications.

Please review our Privacy Policy for additional information.

SECTION 15 – COOKIES, ANALYTICS AND ADVERTISING

Our website may use cookies, pixels, analytics, and similar technologies to operate the website, understand website usage, measure advertising performance, and improve our services.

These technologies may include services such as Google Analytics, Google Ads, Meta Pixel, and email marketing or tracking technologies.

The collection and use of information through these technologies is further described in our Privacy Policy.

Where required by applicable law, appropriate consent may be requested for certain non-essential cookies or similar technologies.

SECTION 16 – PROHIBITED USES

You may not use our website, products, services, or content:

  • For any unlawful or unauthorized purpose
  • To violate applicable laws or regulations
  • To infringe our intellectual property rights or the rights of others
  • To provide false, fraudulent, or intentionally misleading information
  • To transmit viruses, malware, or other harmful code
  • To interfere with the security or operation of our website
  • To attempt unauthorized access to our systems or accounts
  • To collect personal information from others without authorization
  • To engage in fraudulent, abusive, or deceptive activities
  • To interfere with the normal operation of our website or services

We reserve the right to restrict or terminate access where we reasonably believe these restrictions have been violated.

SECTION 17 – WEBSITE AVAILABILITY AND DISCLAIMER

We make reasonable efforts to maintain the availability, security, and accuracy of our website and services.

However, we do not guarantee that the website or services will always be uninterrupted, timely, secure, completely accurate, or error-free.

Temporary interruptions may occur because of maintenance, technical problems, third-party services, or circumstances outside our reasonable control.

Your use of our website and services is subject to applicable law.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Maple Postage and its service providers will not be liable for indirect, incidental, special, or consequential losses resulting from your use of our website or services.

This may include losses arising from website interruptions, technical problems, carrier delays, third-party service interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Maple Postage and its service providers harmless from claims, losses, liabilities, or reasonable expenses arising from your material violation of these Terms, unlawful misuse of our website or services, or violation of applicable laws or third-party rights.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

SECTION 21 – TERMINATION

These Terms remain effective while you use our website or services.

We may suspend or terminate access to our website or services where we reasonably believe that a user has violated these Terms or engaged in fraudulent, unlawful, abusive, or harmful activity.

Any rights or obligations that by their nature should continue after termination will remain in effect where appropriate.

SECTION 22 – GOVERNING LAW

These Terms of Service are governed by and interpreted in accordance with applicable laws of Canada and the applicable province or territory, except where otherwise required by law.

Nothing in these Terms is intended to remove, waive, or restrict any mandatory consumer rights or protections available to you under applicable law.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, policies, or applicable legal requirements.

When changes are made, the revised Terms will be posted on this page and the “Last Updated” date will be updated as appropriate.

Your continued use of our website after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

SECTION 24 – CONTACT INFORMATION

If you have questions about these Terms of Service, an order, or our policies, please contact us:

Maple Postage

Primary Email: MaplePostage@outlook.com
Alternative Email: support@maplepostage.com

Our customer service team is available Monday through Friday, excluding major holidays.

If you are contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for choosing Maple Postage.