Refund & Return Policy

Last Updated: August 31, 2026

At Maple Postage, customer satisfaction is important to us. If you experience an issue with your order or are not satisfied with your purchase, please contact our customer service team. We will review your request and work with you to find an appropriate solution.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return or refund.

To help us process your request efficiently, please provide your order number, the reason for your request, and any relevant details. Photos of the items and packaging may also be requested when appropriate.

2. Refund & Return Eligibility

Refund or return requests may be considered in situations including:

You received the wrong stamps.
Your order arrived damaged or defective.
Your order is missing items.
You received an item that does not match your order.
Your order did not arrive and the delivery issue cannot be resolved.
You are otherwise dissatisfied with your purchase.

For certain requests, we may ask for photos, packaging information, tracking information, or other relevant details so that we can properly review and resolve the issue.

Items returned for reasons unrelated to damage, defects, or an incorrect shipment should generally be unused and in their original condition.

Please contact us before returning any items.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive the wrong stamps, please contact us as soon as possible.

When applicable, please provide your order number and clear photos of the items and packaging.

After reviewing the issue, we may offer an appropriate solution, including a replacement, reshipment, or refund, depending on the circumstances.

4. Missing Items

If your order arrives with one or more items missing, please contact us and provide:

Your order number
Details of the missing item(s)
Photos of the items and packaging, when available

We will review your order and work with you to resolve the issue. Depending on the circumstances, we may arrange a replacement, reshipment, or refund for the affected items.

5. Orders That Have Not Arrived

If your order has not arrived within the expected delivery timeframe, please first check the latest tracking information.

If the tracking information has not updated for several business days, or if you believe your package may be delayed or lost, please contact our customer service team with your order number and tracking number.

We will review the available shipping information and assist you with the appropriate next steps.

If a shipment is confirmed lost or cannot be successfully delivered, we may offer a replacement, reshipment, or refund, depending on the circumstances.

6. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check your:

Mailbox or community mailbox
Parcel locker
Front door or other safe delivery location
Household members
Nearby neighbors, when appropriate

If you still cannot locate your package, please contact us with your order number and tracking number.

We will review the available delivery information and assist you with the next steps. Additional information may be requested when necessary to investigate the delivery.

7. Incorrect or Incomplete Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an incorrect or incomplete shipping address, please contact us as soon as possible before your order is shipped. We will do our best to update the address if the order has not yet been processed or handed over to the carrier.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Maple Postage is not responsible for orders that are successfully delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, please contact our customer service team so we can review the available options with you.

8. Return Instructions

If a return is required, please contact our customer service team before sending any items back.

We will provide the appropriate return instructions and return address after reviewing your request.

Please do not send products to our shipping warehouse addresses or any other address listed on our website unless specifically instructed by our customer service team.

Unauthorized returns may result in processing delays.

9. Return Shipping Costs

Return shipping costs may depend on the reason for the return.

If the return is required because you received an incorrect, damaged, or defective item, we may provide appropriate assistance with return shipping.

For other eligible returns, return shipping costs may be the customer's responsibility.

Our customer service team will provide the applicable instructions before the return is sent.

10. Exchanges and Replacements

Depending on the circumstances, we may offer a replacement or reshipment instead of a refund.

This may apply when:

An item arrives damaged or defective
The wrong item was shipped
Items are missing from an order
A shipment is confirmed lost or cannot be successfully delivered

Please contact us with your order number and relevant details so we can determine an appropriate solution.

11. Refund Process

Once a refund request has been reviewed and approved, the refund will generally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, or other applicable payment provider.

Please allow additional processing time for your financial institution or payment provider to complete the refund.

12. Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not yet received it, please:

Check your bank, credit card, or PayPal account again.
Contact your payment provider.
Contact your bank or card issuer, as processing times may vary.

If you have completed these steps and still cannot locate your refund, please contact our customer service team for assistance.

13. Contact Us

If you have questions about a return, refund, replacement, or this Refund & Return Policy, please contact us:

Maple Postage

Primary Email: MaplePostage@outlook.com
Alternative Email: support@maplepostage.com

Our customer service team is available Monday through Friday, excluding major holidays.

To help us assist you more efficiently, please include your order number when contacting us about an existing order.

We are committed to providing fair and responsive customer service and will do our best to resolve order-related issues appropriately.

Thank you for choosing Maple Postage.