CAD
FAQs
Frequently Asked Questions
1. How do I place an order?
Simply choose the Canadian postage stamps you would like to purchase, select the quantity, and click “Add to Cart.”
When you're ready, proceed to checkout and follow the instructions to complete your payment. Once your order is successfully placed, you will receive an order confirmation by email.
2. How long does delivery take?
Orders are generally processed and shipped within 1–2 business days after payment is confirmed.
After shipment, most orders are delivered within approximately 3–10 business days.
Delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, and other circumstances outside of our control.
3. Do you offer free shipping?
Yes. We offer FREE Canada-wide shipping on eligible orders.
Any applicable shipping information will be displayed during checkout before you complete your purchase.
4. How can I track my order?
Once your order has shipped and tracking information becomes available, we will send the tracking number by email.
Please allow some time for the carrier's tracking system to update after your package has been shipped.
5. Why hasn't my tracking information updated?
It is normal for tracking information to occasionally remain unchanged for several days while a package is moving between carrier facilities or being transferred to a local delivery partner.
If there has been no update for several business days, please contact us with your order number or tracking number, and we'll be happy to check the shipment for you.
6. What should I do if my order shows “Delivered” but I can't find it?
Please first check your mailbox, community mailbox, parcel locker, front door, and other safe delivery locations around your property.
We also recommend checking with other members of your household or, when appropriate, nearby neighbors.
If you still cannot locate the package, please contact us with your order number and tracking number so we can assist you.
7. What should I do if my order hasn't arrived?
If your order has not arrived within the expected delivery timeframe, please check your latest tracking information first.
If the tracking has stopped updating or you have concerns about your delivery, contact our customer service team. Please include your order number so we can locate your order quickly.
8. What payment methods do you accept?
We accept PayPal as well as major credit and debit cards through Stripe.
Available payment options will be displayed securely during checkout.
9. Do I need a PayPal account to pay?
Not necessarily. Depending on PayPal availability at checkout, you may be able to pay using a credit or debit card through PayPal without creating a PayPal account.
You can also select the available Credit Card / Debit Card payment option at checkout.
10. Is my payment information secure?
Yes. Payments made through PayPal and Stripe are processed through their secure payment systems.
We take the security and privacy of our customers seriously and do not directly store your complete credit or debit card information on our website.
11. Do you offer returns or refunds?
Yes. We offer a 30-day money-back guarantee.
If you are not satisfied with your purchase or experience an issue with your order, please contact us within 30 days of delivery.
Return and refund eligibility may depend on the condition of the items and the circumstances of the return. Please refer to our Return & Refund Policy for complete details.
12. What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your shipping address.
If your order has not yet been shipped, we will do our best to update the address. Once an order has been handed over to the shipping carrier, we may not be able to change the delivery address.
13. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has entered the shipping process, changes or cancellations may no longer be possible.
14. How can I contact Maple Postage?
If you have questions about an order, shipping, tracking, returns, refunds, or our products, please contact us by email:
Customer Support:
MaplePostage@outlook.com
Alternative Email:
support@maplepostage.com
Our customer service team is available Monday through Friday, excluding major holidays.
If you do not see our reply in your inbox, please check your spam or junk folder.